Shipping policy

Shipping Policy

Here's everything you need to know about getting your Smoov gear to your door.

Where we ship
We currently ship within [the United States / the US and Canada]. If your country isn't available at checkout, we're not there yet—hang tight.

Processing time
Every order is packed by hand, so give us [1–3] business days to get yours ready before it ships. Orders placed on weekends or holidays start processing the next business day. You'll get a confirmation email with tracking the moment it's on the way.

Shipping times
Once it ships, standard delivery usually takes [3–7] business days depending on where you are. These are estimates, not guarantees—once a package is with the carrier, timing is in their hands.

Shipping costs
Shipping is calculated at checkout based on your order and location. [If you offer free shipping over a threshold, say it here: "Orders over $X ship free."]

Tracking your order
As soon as your order ships, we'll email you a tracking number so you can follow it the whole way.

Lost, stolen, or delayed packages
Once your order is handed off to the carrier, delivery is out of our hands. If your tracking says delivered but you can't find it, check around your property and with neighbors first, then reach out to the carrier. We're not responsible for packages marked delivered or stolen after handoff, but we're happy to help you track one down.

Wrong address
Double-check your shipping address at checkout—we ship to the address you enter. If it's wrong and the package comes back to us, you'll need to cover reshipping. If it's already out for delivery, we can't reroute it.

Returns
Heads up: return shipping is the customer's responsibility. Full details are in our Return & Refund Policy.

Questions?
Email us at dste2897@gmail.com and we'll get back to you within 1–2 business days.

Self Motivation Over Outside Validation.